Excellence in Business Process Improvement

[Description]  [Modules]  [Faculty]  [Testimonials]

Strategic Business Process Management for Organisational Effectiveness

Have you ever felt that each part of your organisation is marching to its own drummer? Do you also experience delays in gathering and transferring information throughout your organisation due to confused communication lines or badly defined processes?

These situations lead to hidden costs and delays ... and lots of confusion on the part of the customer.

The Excellence in Business Process Improvement programme starts from a strategic perspective and dives into operational excellence to help you create adaptable processes and implement continuous learning. Result: improved business performance and satisfied customers.

Programme topics

In a series of 4 modules, this programme guides participants interactively through a structured and complete methodology for business process management and improvement. This programme is an advanced, up-to-date vehicle to acquire the necessary knowledge in the BPM domain, stressing the relevance for business practitioners.

• Module I: Strategy and Performance Management
• Module II: Advanced Techniques for Process Improvement: Focus on Modelling
• Module III: Advanced Techniques for Process Improvement: Quality Perspective
• Module IV: Setting Up a Process Support Organisation

After this programme

As a result of this programme, you will:

• Know the role BPM can play in generating true business performance improvements
• Have a methodology for managing and improving all of your organisation’s business processes
• Have mastered techniques for business process modelling
• Have knowledge of process improvement techniques, such as Six Sigma, Lean and Value Stream Mapping
• Understand how to grow your BPM competences

Who should attend?

This programme is a must for all managers involved in people-focused, information-centred or goods-driven processes, or who are striving for process-based change and the establishment of a process-managed organisation.

Typical participant profiles include:

• Process managers and members of a process support organisation
• Middle managers involved in the (re)design of (a part of) a business process
• Process analysts and managers, from a business or IT perspective
• Auditors, interim managers and change managers interpreting and communicating about processes
• Services and production personnel, private or public sector

Previous experience with BPM is advisable.

The Vlerick approach

• Vlerick combines academic rigor with business relevance.
• State-of-the-art theory − taught by an unequalled faculty of academics, industry pioneers and practitioners − is combined with testimonials and case studies from, and by, leading best-practice organisations.
• Each session goes beyond the key principles to address specific business practices and reusable methods and techniques that are needed to optimise results throughout the definition, analysis, design and implementation phases of process management.