Modules ICT Management
[Description] [Modules] [Faculty] [Testimonials]
Module 1: ICT and strategy
- Aligning ICT and company strategy
- Business-IT alignment as an enabler for value creation
- Case study: Zara
Module 2: ICT governance
- ICT governance: decision rights
- Control versus delegation
- Roles, routes and responsibilities for better ICT management
Module 3: Enterprise programme management
- ICT projects and programmes
- Project portfolios to drive initiatives
- Case study: KLM
Module 4: ICT investment portfolio
- Evaluation of ICT investments
- ICT project selection process
- Case study: Belgacom
Module 5: ICT services management
- Services in the ICT department
- Process orientation in ICT services
- Service levels and their link to the business
- ITIL, SOA and BPMS
Module 6: Business intelligence
- Business analytics and the value of information
- Information and decision support
- Managing information flows
Module 7: Enterprise knowledge management
- Knowledge management
- Social software and Enterprise 2.0
- Case study: Solvay
Module 8: ICT outsourcing
- Outsourcing: yes or no?
- Outsourcing: what and how?
- Impact of outsourcing on the business
Module 9: Legal and ethical aspects of ICT
- Legal aspects of information and technology
- Use of the internet and privacy
- Professional and ethical considerations in ICT
Module 10: Lean leadership in IT
- Challenges for an ICT professional
- Top speakers and networking
- Broadening your view on ICT