Excellence in Business Process Improvement
[Detailed
programme] [Schedule]
Learn to create adaptable processes, align your processes and
technologies, and implement continuous improvement

Have you ever felt that each part of your organisation is marching to its own
drummer? Do you also experience delays in gathering and transferring information
throughout your organisation due to confused communication lines or badly
defined processes?
These situations lead to hidden costs and delays ... and lots of confusion on
the part of the customer.
The Excellence in Business Process Improvement programme will help you create
adaptable processes and implement continuous learning. Result: improved business
performance and satisfied customers.
Target group
This programme is a must for all managers involved in people-focused,
information-centred or goods-driven processes, or who are striving for
process-based change and the establishment of a process-managed organisation.
Ideal participants are:
- Process owners, supervisors and managers
- Process analysts, controllers and auditors
- Managers responsible for cross-functional processes
- Business & IT/IS analysts and architects
- Service line managers or value chain managers
- Finance or compliance managers
- Change agents or project/programme managers who steer process-oriented
changes
- HR professionals dealing with the introduction of new competencies and their
alignment with business performance
- Business & IT/IS consultants
Why this programme
Managing and improving processes effectively is essential to the sustainable
success of any organisation.
Business Process Management (BPM) delivers the crucial business glue that
synchronises the planning, designing, building, operating, maintaining,
monitoring and improvement of the capabilities of the enterprise. BPM is unique
in its ability to tame the relentless competitive, service and cost pressures in
all organisations, enabling enterprises to continue to adapt (faster and faster)
while enhancing quality and reducing costs.
After this programme
After this course, participants will:
- know the role BPM can play in generating true business performance
improvements
- have a methodology for managing and improving all of your organisation’s
business processes
- master techniques for business process modelling
- have knowledge of process improvement techniques, such as Six Sigma, Lean
and Value Stream Mapping
Programme topics
In a series of 4 modules, this programme guides participants interactively
through a structured and complete methodology for business process management
and improvement.
-
Module I: Stratey and Performance Management
-
Module II: Advanced Techniques for Process Improvement:
Focus on Modelling
-
Module III: Advanced Techniques for Process Improvement:
Quality Perspective
-
Module IV: Setting Up a Process Support Organisation
Schedule 2010 (date & location)
Detailed programme
If you are looking for a more in-depth programme to learn hands-on
techniques and essential BPM management skills, our Executive Master Class in
Business Process Management will fit to you. Please consult the webpages of
the Executive Master Class in
BPM for more details.
The Vlerick approach
State-of-the-art theory − taught by an unequalled faculty of academics,
industry pioneers and practitioners − is combined with testimonials and case
studies from and by leading best-practice organisations.
Each session goes beyond the key principles to address specific business
practices and reusable methods and techniques that are needed to optimise
results throughout the definition, analysis, design and implementation phases of
process management.
Faculty:
- Prof Dr Dirk Buyens
- Prof Dr Dirk Deschoolmeester
- Dr Friederike Schröder-Pander
- Prof Dr Regine Slagmulder
- Prof Dr Dirk Van Goubergen
- Prof Dr Kurt Verweire
Vlerick BPM Network
The Vlerick Business Process Management Network is a network organisation
between the Vlerick Leuven Gent Management School and the business community
represented by companies with complementary experiences in the world of Business
Process Management (BPM). More info about the
BPMNetwork.