Excellence in Business Process Improvement

Learn to create adaptable processes, align your processes and technologies, and implement continuous improvement

Have you ever felt that each part of your organisation is marching to its own drummer? Do you also experience delays in gathering and transferring information throughout your organisation due to confused communication lines or badly defined processes?

These situations lead to hidden costs and delays ... and lots of confusion on the part of the customer.

The Excellence in Business Process Improvement programme will help you create adaptable processes and implement continuous learning. Result: improved business performance and satisfied customers.

Target group

This programme is a must for all managers involved in people-focused, information-centred or goods-driven processes, or who are striving for process-based change and the establishment of a process-managed organisation.

Ideal participants are:

Process owners, supervisors and managers
Process analysts, controllers and auditors
Managers responsible for cross-functional processes
Business & IT/IS analysts and architects
Service line managers or value chain managers
Finance or compliance managers
Change agents or project/programme managers who steer process-oriented changes
HR professionals dealing with the introduction of new competencies and their alignment with business performance
Business & IT/IS consultants

Why this programme

Managing and improving processes effectively is essential to the sustainable success of any organisation.

Business Process Management (BPM) delivers the crucial business glue that synchronises the planning, designing, building, operating, maintaining, monitoring and improvement of the capabilities of the enterprise. BPM is unique in its ability to tame the relentless competitive, service and cost pressures in all organisations, enabling enterprises to continue to adapt (faster and faster) while enhancing quality and reducing costs.

After this programme

After this course, participants will:

know the role BPM can play in generating true business performance improvements
have a methodology for managing and improving all of your organisation’s business processes
master techniques for business process modelling
have knowledge of process improvement techniques, such as Six Sigma, Lean and Value Stream Mapping

Programme topics

In a series of 4 modules, this programme guides participants interactively through a structured and complete methodology for business process management and improvement.

Module I: Stratey and Performance Management
Module II: Advanced Techniques for Process Improvement: Focus on Modelling
Module III: Advanced Techniques for Process Improvement: Quality Perspective
Module IV: Setting Up a Process Support Organisation

Schedule 2010 (date & location)

Detailed programme

If you are looking for a more in-depth programme to learn hands-on techniques and essential BPM management skills, our Executive Master Class in Business Process Management will fit to you. Please consult the webpages of the Executive Master Class in BPM for more details.

The Vlerick approach

State-of-the-art theory − taught by an unequalled faculty of academics, industry pioneers and practitioners − is combined with testimonials and case studies from and by leading best-practice organisations.

Each session goes beyond the key principles to address specific business practices and reusable methods and techniques that are needed to optimise results throughout the definition, analysis, design and implementation phases of process management.

Faculty:

Prof Dr Dirk Buyens
Prof Dr Dirk Deschoolmeester
Dr Friederike Schröder-Pander
Prof Dr Regine Slagmulder
Prof Dr Dirk Van Goubergen
Prof Dr Kurt Verweire

Vlerick BPM Network

The Vlerick Business Process Management Network is a network organisation between the Vlerick Leuven Gent Management School and the business community represented by companies with complementary experiences in the world of Business Process Management (BPM). More info about the BPMNetwork.