Joachim Van den Bergh holds a master degree in Commercial Engineering option Strategic Management (University of Antwerp). Since September 2006, he works as a senior research associate at Vlerick Business School in the Technology & Operations Management Area. His main research and teaching interests are focused on digital transformation and innovation, smart cities, eGovernment, and business process management. In short: customer and citizen value creation through people, processes and technology. Joachim has been managing the Centre for Excellence in Business Transformation and currently develops Vlerick’s strategic focus area, Digital Transformation.