Rein Robberecht is senior researcher in the Technology & Operations Management Area at Vlerick Business School. She graduated from Ghent University (2010), where she obtained a master degree in Commercial Engineering with specialisation in Operations Management. At Vlerick, she has been contributing in research projects within the Centre of Supply Chain Management and (Service) Operations Management. Her main research project is MINOZ, Vlerick’s research centre for Operations Management in hospitals. Apart from research, she’s taking the lead for the development and coordination of Vlerick’s main Business Game, IMEx. This Integration Management Exercise is the final course for all students in Vlerick’s Belgian and international master & MBA programmes.