Willem Mertens

Job Title : Research Fellow

Management Domain
Digital Transformation

Expert in
Business Process Management
ICT Management
Operations & Supply Chain Management
Organisational Behaviour in the Context of Business Process Management
Organisational Behaviour
Positive Deviance in Organisations


Willem Mertens graduated from KU Leuven in 2008, holding a Master degree in Psychology (Industry, Community and Organizational Psychology). He briefly worked at Inbev Belgium performing marketing research and at KU Leuven as a student tutor and coach before joining Vlerick in 2009. As a researcher in the Technology & Operations Management Area, he was part of the BPM Network and studied various topics in the field of Business Process Management. 

In 2011 the Intercollegiate Centre for Management Science (ICM) granted him a three-year scholarship that allowed him to pursue his PhD on the topic of Positive Deviance in organisations. Part of his PhD research was conducted at the Queensland University of Technology in Brisbane, Australia, where he is now employed as a Postdoctoral Research Fellow. His current research interests include organisational behaviour, positive deviance, the digital economy and innovation. He is also Research Fellow of Vlerick Business School.



Articles in refereed journals with impact

  • Mertens W. Recker J. Kohlborn T. Kummer T.  forthcoming. A Framework for the Study of Positive Deviance in Organizations. Deviant Behavior,

Articles in other (un)refereed journals

  • Mertens W. Kummer T. Kohlborn T. Viaene S.  2016. Constructive deviance as a driver for performance in retail. Journal of Retailing and Consumer Services, 30(May): 193-203.

  • Trkman P. Mertens W. Viaene S. Gemmel P.  2015. From business process management to customer process management. Business Process Management Journal, 21(2): 250-266.

  • von Brocke J. Schmiedel T. Trkman P. Mertens W. Viaene S.  2014. Ten principles of good business process management. Business Process Management Journal, 20(4): 530-548.

  • von Brocke J. Trkman P. Mertens W. Viaene S.  2014. Class Notes: Ten principles of good business process management. BP Trends, (October 6)

  • Isik Ö. Mertens W. Van den Bergh J.  2013. Practices of Knowledge Intensive Process Management: Quantitative Insights. Business Process Management Journal, 19(3): 515-534.

  • Van den Bergh J. Viaene S. Mertens W. Isik Ö.  2011. Over groeipaden en groeipijnen. Business Process Magazine, 17(4)

Conference Proceedings

Doctoral dissertation

  • Mertens W.  2014. Positive deviance: a study of measurement and determinants. 

Research reports