Willem Mertens graduated from KU Leuven in 2008, holding a Master degree in Psychology (Industry, Community and Organizational Psychology). He briefly worked at Inbev Belgium performing marketing research and at KU Leuven as a student tutor and coach before joining Vlerick in 2009. As a researcher in the Technology & Operations Management Area, he was part of the BPM Network and studied various topics in the field of Business Process Management.
In 2011 the Intercollegiate Centre for Management Science (ICM) granted him a three-year scholarship that allowed him to pursue his PhD on the topic of Positive Deviance in organisations. Part of his PhD research was conducted at the Queensland University of Technology in Brisbane, Australia, where he is now employed as a Postdoctoral Research Fellow. His current research interests include organisational behaviour, positive deviance, the digital economy and innovation. He is also Research Fellow of Vlerick Business School.