Vlerick Expertise in Financial Services Management

Our faculty and researchers draw from their rich experience in the field of financial services management. Their strong academic foundation allows them to establish valid connections with practical implications.

The Vlerick Centre for Financial Services groups all of our management programmes, research and know-how that we've developed in the area of Financial Services over the last 15 years. We illustrate well-founded theory with practice-based examples and case studies. We've developed also tools for managers operating in the financial services industry.

We're eager to share our insights in articles, book reviews, videos and podcasts.

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  1. What do Millennials expect from their bank?

    By 2030, the purchasing power of the so-called Millennials will be greater than that of all other consumer groups put together. In order to be able to better meet the needs and fulfil the expectations of this young generation, it is vital that we better understand them. On behalf of Prime Foundation Partner Belfius, Vlerick Business School studied what Millennials expect from the interaction with their bank.

  2. Beobank

    Retail banking in 2020

    The traditional banking model is undergoing a substantial transition towards a customer-centric model due to several challenges currently facing retail banks. The Beobank benchmark proposes three focal points in order to meet these requirements: choose the right customers, provide the experience they expect (either digital or face-to-face) and use short-term and long-term metrics. Throughout the report, examples of financial institutions are provided to emphasise that retail banking will not look the same in 2020.

  3. Hello bank! The birth of a mobile bank

    The case takes us back to June 2013, a few weeks after the BNP Paribas Group, a leading bank in the Euro zone, had introduced an innovative mobile retail bank - 'Hello Bank!' - in Belgium and Germany, with France and Italy set to launch later that year. We follow the reasoning behind the development of Hello bank! and offer insight into why the Group’s senior management gave the utmost strategic priority to this project.

  4. Insurers move into banks' territory

    The financial sector is operating in a rapidly changing environment with new regulations coming up and with a growing dependency on macro-economic developments. In this context, banks and insurers are both confronted with the, Basel III and Solvency II regulations that will soon be effective. To get a better insight in the consequences and opportunities of these new regulations for their investment behavior, Ageas has asked Vlerick to make a detailed study.

  5. Case study

    ING Direct USA: Asset or liability for ING Group?

    ING Direct USA reinvented banking in the States and in the process rose from a crowd of over 12,000 banks to become one of the 30 largest banks by assets and deposits in the States. The company revolutionalised the American retail banking industry with a simple savings bank model, built around the customer. Nevertheless, the company faced a tough period during the financial crisis. What went wrong? Has ING Direct been able to recover?

  6. Post-Digital Innovation in Financial Services

    Changing consumer needs and expectations, combined with ‘post-digital’ technologies – such as big data, social, mobile, cloud, and cyber – are pushing the financial sector to fundamentally rethink operating and business models and to investigate new opportunities – especially mobile opportunities. A major strategic theme for the coming years will be how best to deploy one or more of these technologies to drive post-digital business innovation.

  7. photo of a bank

    The future of the Belgian banking industry: the executives’ point of view

    Belgian banks are currently operating in a low growth, low interest rate environment, which is putting pressure on the main value driver for most banks: net interest income. At the same time, a vast body of regulatory rules is heading for the sector, which will require implementing new requirements and compliance procedures. So, how are Belgium’s banks navigating this post-crisis landscape – and what is the outlook for the next few years?

  8. Thinking Coherently for Everyone

    Niels Bohr once said that if all scientific knowledge would be lost and we were to pass only one sentence to the next generation that we should pass the information that matter is composed out of atoms. In this paper we would like to present another fact that might be equally important for the survival of our species and welfare.

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