Maturing Business Intelligence provision at Volvo IT

This case is available at ECCH with reference 909-015-1.

Volvo IT established a team in 2001 to consolidate business intelligence (BI) efforts across the Volvo Group. By 2005, despite some established success, the BI team was in a difficult position. The team had put in place an enterprise-class technological capability and structured approach to BI solution provision. However, it had trouble keeping some of its most important customers happy. They were asking for more flexible solutions, shorter lead times, and lower costs.

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