[ ICT & LOGISTIC SERVICE DESK ]
Welcome to the ICT & Facilities Service Desk website.
Our services
Main Contact
If you have any ICT or Facility problems :
-
Recommended: Log your call on our
Online
Service Desk
This is web based and open 24x7 - Only when above fails: Call the Helpdesk Line on ( +32 9 210 9724 (or extension 9724 within the school)
- Drop in person at the Helpdesk on
- Campus Ghent | room M+03.12
- Campus Leuven | room C+02.08
- We discourage e-mailing directly to helpdesk@vlerick.com or staff members, use the recommended option.
The ICT & Facilities Service Desk is staffed on weekdays from 8.00h until
18.00h (on Friday until 15.30h).
The weekly ICT meeting takes place on : Tuesday from 10.30h until
11.00h .
During this time, the helpdesk is not available, and phone will be forwarded
to the reception desk.
In case of emergencies the reception desk is able to contact us.
We encourage you to contact us via one of the three abovementioned methods,
going directly to IT support staff as they "wander the corridors" or e-mailing,
telephoning them directly is not likely to get your problems fixed any sooner.
Staff
The Service Desk utilizes the expertise of the following staff in resolving
questions and problems :
- Chris Morton - Facilities / IT
- Evert De Meester - Facilities Coordinator
- Geert Van Weyenberg - Helpdesk
- Guy Vermeulen - IT
- Maarten Van der Biest - IT Manager
- Nancy De Naeyer - Campus Project Manager
- Raf Nouwen - Helpdesk Leuven
- Raf Van Damme - Senior Webservice Developer
- Roeland François - Facilities Leuven
- Steven Clemminck - Operations Manager
- Steven Hendrikx - Facilities / IT
- Tijl Van de Putte - Facilities
- Tom Muyldermans - IT
- Willem Goethals - Helpdesk
- Wim Pouseele - Infrastructure & Security