Which e-mail notifications can I or my contact receive?
1. General
When an e-mail message cannot be delivered to you or your contact, you or
your contact can receive an error message.
This FAQ file gives an overview of those notifications.
2. Overview
| Action / Contact |
from Vlerick |
from an external contact |
|---|---|---|
| 1. Too big mail | Notification | Notification |
| 2. > 15 recipients | Depends on the recipients mail server | Notification |
| 3. Out of office | Custom out of office rule | Depends on the senders mail server |
| 4. Wrong mail address | Depends on the recipients mail server | Notification |
| 5. Spam message | No notification | No notification |
| 6. Virus message | No notification | No notification |
3. More info
1. Too big e-mail attachment
If an e-mail which is more then 10MB in size is
sent, the mail will be bounced by our SPAM filter.
A notification is sent asking to transfer the file via the
upload form.
More information in the FAQ file 'How
can I send big files to Vlerick?'
Sample notification
-----Original Message-----
From: Vlerick Helpdesk
Sent:
To:
Subject: Undeliverable message
This message was created
automatically by mail delivery software.
Dear,
Your message could not be delivered as addressed.
Our e-mail system limits the size of a message to 10MB.
Please use our upload form to transfer big attachments to your
recipient.
To access the upload form, click
http://upload.vlerick.com
Best regards,
Vlerick Helpdesk
------------------------------------------------------------------------
Vlerick Helpdesk
Vlerick Leuven Gent Management School
Campus Gent: Reep 1, BE-9000 Gent, Belgium
Campus Leuven: Vlamingenstraat 83, BE-3000 Leuven
Phone +32 9 210 9 724 Fax +32 9 210 9 124
http://www.vlerick.com/helpdesk mailto:helpdesk@vlerick.be
2. E-mail addressed to more than 15 Vlerick recipients
If an external contact sends an e-mail to more than 15 Vlerick recipients, the e-mail is bounced. A notification is sent to the sender asking him to resend the mail with less recipients.
More information and a sample notification can be found in the FAQ file 'Too many recipients mark your message as SPAM'
3. Out of office
There are 2 types of out-of-office messages:
- Standard out of office, this is sent only to internal contacts.
More information in the FAQ file 'Standard Out-Of-Office feature in Outlook 2003 and OWA', - Custom out of office, this out-of-office is sent to internal and
external contacts.
More information in the FAQ file 'Custom Out-Of-Office'.
4. Wrong mail address
When an external person types in a wrong mail address, a notification is
sent that this e-mail address is not valid.
If you address your mail to a wrong mail address, a notification can be sent
to you (this depends on the mail infrastructure of your contact).
5. SPAM message
If you receive a SPAM message, no notification is sent.
If you do not check your SPAM mailbox regularly, you receive a reminder to do
so every 14 days.
More information about this can be found in the FAQ file 'How
can I check my SPAM messages?'.
6. Virus message
If you receive an e-mail message with a real virus, the message will be
deleted.
If this message contains a non-allowed attachment, the attachment will be
blocked and you will receive a warning about this.
More information about this in the FAQ file 'Virus
Policy'.
4. Background
Our mail system is configured following the best practices of Microsoft and
IT standards.
This means only when strictly needed, a notification e-mail will be sent.
In this way, we reduce SPAM more effectively an assure an optimal performance
of our mail system.
False e-mails notifications are known as backscatter.
Backscatter is the side-effect of e-mail spam, where spammers use an existing address from someone else as sender address for large quantities of unsolicited commercial e-mail (SPAM). All non-delivery reports end up with the forged sender address, resulting in often hundreds or thousands of mails in the inbox of the innocent owner of that address.
More information about these best practices can be found at:
In case of a problem do not hesitate to contact the helpdesk at +32 92 10 97 24.
Author:
DVSM\wimpou
| Modified by:
DVSM\wimpou,
Thursday November 19, 2009 19:01:46 +0100