Generic Mailbox
1. What is a Generic Mailbox
A generic mailbox is a mailbox which has no person name but rather a department or product name for example: helpdesk@vlerick.be, info@vlerick.be, mba@vlerick.be.
2. Advantages
- This mailbox can be made accessible by a group of persons,
- It makes it easier for the customer to remind the email address,
- It has the advantages of a SPOC (single-point-of-contact),
- In case someone of the group is out-of-office, on holiday, retired, ... everything continues working,
- It is possible for group members to send an e-mail from their own mailbox, but "on behalf of" the generic mailbox. This allows for personalisation while it guarantees that replies all end up in the generic mailbox.
- When promoting a programme, ... an alias can be created on top of this e-mail address: this allows a specific e-mail address for one product while receiving the mail in the same mailbox.
3. How can I get it?
You have to make an Altiris call.
4. Related
- Out-of-office to non-Vlerick: Custom Out-Of-Office
- How do I open an additional mailbox in Outlook Web Access?
Author:
DVSM\gbo | Modified
by:
DVSM\wimpou,
Tuesday October 13, 2009 17:26:44 +0200