About Us
- Our Mission Statement
To provide quality service to the Vlerick Leuven Gent Management School, Staff, Students and customers through problem recording, tracking, ownership and resolution to increase customers’ productivity and success. Furthermore, the ICT & Operations Service Desk team is dedicated to fostering an environment which encourages self-reliance and the use of available technology and to provide informational resources that track, resolve, and offer solutions to ICT issues.
- Our Objectives
- Offer support through multiple service channels.
- Increase our “first contact” resolution rate.
- Provide and maintain a working environment that is conducive to creating a positive experience for our customers.
- Continuously improve our skills, service, and equipment.
- Improve our customer communication and workflow process.
- Publish reports on technology resource use.
- Our Values
Commitment to delighting our customers anytime, all the time by:- Being dependable, responsive, proactive and professional.
- Taking ownership of the problem at hand.
- Adding value at every opportunity in the delivery of our solution.
- Constantly seeking opportunities to enhance our customers' experience.
Author: DVSM\rafnou | Modified by: DVSM\wimpou, Tuesday October 13, 2009 17:27:03 +0200