Willem Mertens


Willem Mertens is als research fellow verbonden aan Vlerick Business School.


Functietitel : Research Fellow

Digital Transformation

Expert in
Business process management
Operationeel en supply chain management
Organisatiegedrag in de context van Business Process Management
Positive Deviance in Organisations


Articles in refereed journals with impact

  • Mertens W. Recker J. Kohlborn T. Kummer T.  forthcoming. A Framework for the Study of Positive Deviance in Organizations. Deviant Behavior,

Articles in other (un)refereed journals

  • Mertens W. Kummer T. Kohlborn T. Viaene S.  2016. Constructive deviance as a driver for performance in retail. Journal of Retailing and Consumer Services, 30(May): 193-203.

  • Trkman P. Mertens W. Viaene S. Gemmel P.  2015. From business process management to customer process management. Business Process Management Journal, 21(2): 250-266.

  • von Brocke J. Trkman P. Mertens W. Viaene S.  2014. Class Notes: Ten principles of good business process management. BP Trends, (October 6)

  • von Brocke J. Schmiedel T. Trkman P. Mertens W. Viaene S.  2014. Ten principles of good business process management. Business Process Management Journal, 20(4): 530-548.

  • Isik Ö. Mertens W. Van den Bergh J.  2013. Practices of Knowledge Intensive Process Management: Quantitative Insights. Business Process Management Journal, 19(3): 515-534.

  • Van den Bergh J. Viaene S. Mertens W. Isik Ö.  2011. Over groeipaden en groeipijnen. Business Process Magazine, 17(4)

Conference Proceedings

Doctoral dissertation

  • Mertens W.  2014. Positive deviance: a study of measurement and determinants. 

Research reports