Willem Mertens

Profiel

Willem Mertens is als research fellow verbonden aan Vlerick Business School.

 

Functietitel : Research Fellow

Managementdomein
Digital Transformation

Expert in
Business process management
ICT-management
Operationeel en supply chain management
Organisatiegedrag in de context van Business Process Management
Organisatiegedrag
Positive Deviance in Organisations

Publicaties

Articles in refereed journals with impact

  • Mertens W. Recker J. Kohlborn T. Kummer T.  forthcoming. A Framework for the Study of Positive Deviance in Organizations. Deviant Behavior,

Articles in other (un)refereed journals

  • Mertens W. Kummer T. Kohlborn T. Viaene S.  2016. Constructive deviance as a driver for performance in retail. Journal of Retailing and Consumer Services, 30(May): 193-203.

  • Trkman P. Mertens W. Viaene S. Gemmel P.  2015. From business process management to customer process management. Business Process Management Journal, 21(2): 250-266.

  • von Brocke J. Trkman P. Mertens W. Viaene S.  2014. Class Notes: Ten principles of good business process management. BP Trends, (October 6)

  • von Brocke J. Schmiedel T. Trkman P. Mertens W. Viaene S.  2014. Ten principles of good business process management. Business Process Management Journal, 20(4): 530-548.

  • Isik Ö. Mertens W. Van den Bergh J.  2013. Practices of Knowledge Intensive Process Management: Quantitative Insights. Business Process Management Journal, 19(3): 515-534.

  • Van den Bergh J. Viaene S. Mertens W. Isik Ö.  2011. Over groeipaden en groeipijnen. Business Process Magazine, 17(4)

Conference Proceedings

Doctoral dissertation

  • Mertens W.  2014. Positive deviance: a study of measurement and determinants. 

Research reports