The financial services sector is facing its most radical change in decades. At the origin we find increased regulation, changing customer behaviour and technological innovation. Moreover, both small start-ups as well as large established tech companies are challenging incumbent organisations. If you want to prepare for the future you need to master four capabilities: design superior customer experiences, set-up data-driven experiments, build multi-party collaborations and provide platform-based solutions.

The main priorities of Belgian human resources departments are still leadership development, recruitment & selection and talent management. This is evident from the third successive annual HR Barometer study by the HR consultancy firm Hudson and Vlerick Business school. This year, the HR Barometer study examined the impact of Belgian personnel policy on the organisation in greater depth.

Hospitals are increasingly joining forces in networks of different types, sometimes with other healthcare players. This is an unmistakable trend, but forming networks is also an important strategic decision. How can hospitals ensure the right decisions are taken, both today and tomorrow, guaranteeing a robust, resilient and versatile organisation in the long run? Changes are rapidly succeeding one another, but who knows what healthcare will be like fifteen years from now and what the best set-up would be for these networks? No one can predict the future. However, despite all the uncertainties, a scenario analysis can help in the decision-making process.

In this double interview, Michael Anseeuw and Professor Bjorn Cumps explain the open-banking study by BNP Paribas Fortis and Vlerick within the Chair Partnership. In the first phase, ten directors and board members are interviewed, after which an ‘open-banking lab’ will be set up where the bank and non-banking players will explore their roles on a joint platform model.