Digipolis is the public non-profit body which provides IT services to various public institutions in Antwerp. In 2015, Digipolis realised that it was missing out on innovative solutions – generally from start-ups – as it often called upon large, traditional software players. A major strategic exercise ultimately led to a drastic redesign of their procurement strategy. The new strategy completely overturned the status quo and boosted the participation of innovative start-ups in public tenders and the purchase of more innovative solutions.