
Planning systems are increasingly powered by Artificial Intelligence, making demand plans and forecasts more accurate, and supply chain plans more reliable. However, the more complex these systems are, the more difficult it is for humans to understand the output that is generated by the system, and to accept the proposed decisions. The lack of transparency causes our trust in the system to suffer. Professor Ann Vereecke shows how Explainable artificial intelligence is specifically designed to prevent this black box phenomenon from happening.