Enedis – market maker, not market taker

This case is available at The Case Centre with reference no. 317-0001-1.

Enedis is a subsidiary of EDF (with roots in the mid-19th century), created in 2008 with the remit of opening the electricity market to competition. Enedis is in charge of the last mile in the delivery of electricity to most of France, managing the distribution grid across 95% of metropolitan areas, ensuring continuity and quality of service. With leadership from Phillipe Monloubou, the Chairman, and Christian Buchel, the Chief Digital Officer, Enedis is transforming itself with the ambition to be at the forefront of the energy sector in the digital age.

We follow the start and development of Enedis' digital transformation program over the period 2014-2016. The case provides a holistic picture of an organization engaging in digital transformation. It covers aspects of leadership, digital ecosystem platform strategy, program management, organizational support for innovation, customer centricity, business and IT alignment, cultural change.

Learning objectives:
  1. Discuss digital disruption in the energy industry.
  2. Create awareness about the different facets of a holistic approach to digital transformation (eg leadership, strategy, organizational support for innovation, customer centricity).
  3. Expose the logic behind creating a digital ecosystem platform.

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