When we talk about operations, we mean all the processes that happen every day across an organisation. So how can we improve this everyday work? This module introduces you to operational metrics that can measure how effective processes are through flow time, throughput rate and inventory.

There are many ways to improve process. This module focuses on lean operations – how you can reduce and eliminate waste. You’ll explore all the processes lean thinking can be applied to – from production through to administration – and you’ll assess operational excellence practices in your own organisation.

To get the most from operations and supply chain management, you need to find the optimal mix of inventories, costs, assets and revenues. On this module, you’ll dive into inventory management, sales forecasting and operations planning. These can help to reduce lead time and inventory – and turn your operations and supply chain into engines for profitable growth.

Digital technology can help you transform your supply chain into a truly smart chain. This module introduces you to the technology that’s shaping the way we do business – and sets out how you can use it to help your organisation become more resilient.

This final module focuses on what you’ve learned throughout the programme – and how you plan to use your new knowledge and skills in the future.