Search for tag 'Healthcare'

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  1. An engaged customer is a return customer

    Engaging customers with your firm is good for business. You can even go as far as having the customer do part of the job – like using the self-scan in the supermarket. But how do you encourage and manage this effectively? And are there any pitfalls?

  2. The growing importance of traceability in the health care sector

    Faulty breast implant scandals, evolutions in the legal framework, counterfeit products and patient safety are all issues that have highlighted the importance of traceability in the health care sector. The Vlerick Healthcare Supply Chain Research Network analysed in which fields the various players in the supply chain can make the greatest profits thanks to a more efficient track-and-trace process. Moreover, the main drivers and obstacles were identified.

  3. The hospital pharmacy of tomorrow

    What is the core activity of a hospital pharmacy? To provide the right drugs and other pharmaceutical products to the right patient at the right time, in the right dose and in the right condition. Currently, there is a trend towards expanding the contribution of the hospital pharmacy to include services such as information provision, advice and follow-up. ‘However, the question is whether the present organisation of the hospital pharmacy can support this trend,’ says Brecht Cardoen, Assistant Professor in Service Operations Management and head of Vlerick research centre MINOZ.

  4. co-creation

    Get ready for a co-creative economy

    In an increasingly dynamic marketplace – characterised by demanding customers, increased competition, and economic downturns – companies are starting to engage their customers in innovating their services and creating value. This doctoral dissertation provides insight into the conditions under which firms and their stakeholders can benefit from value co-creation. It also provides a unifying value co-creation framework and presents the implications of this framework for business practitioners who are interested in value co-creation as a customer engagement strategy.

  5. Humor

    Investments in personalised medicine reduce healthcare costs dramatically

    Investments in better ICT and diagnostic technologies that make highly personalised healthcare possible really do pay off. Not only do patients benefit, but there are economic gains too. Particularly for breast cancer and cardiovascular disease – two of the most common health conditions today – the long-term costs can be dramatically reduced by better screening of patients and easier access to treatment and medication. This opens the door for new and innovative initiatives from the business world.

  6. Innovation in the Elderly Care Sector - At the Edge of Chaos

    Innovation in the Elderly Care Sector - At the Edge of Chaos

    Ageing populations are increasingly confronting the elderly care provision systems in Western countries with a number of challenges, including increasing and changing needs, personnel shortages and financial challenges. This calls for new policy strategies and rethought and restructured organisations and institutions.

  7. surgical-manoeuvre

    Surgical Manoeuvre: modelling can help a busy day-care centre plan operations more effectively

    A complex daily surgery schedule must balance the needs of individual patients with available equipment and recovery beds, and will benefit from employing a planning tool using algorithms that can be accessed through user-friendly software. Brecht Cardoen and Erik Demeulemeester set out to examine how a decision support system using optimization algorithms can help medical staff improve their scheduling.

  8. Ghent University

    Access blocking at Ghent University Hospital

    In the summer of 2006, some conflicts arose between the emergency department (ED) and some of the internal nursing departments (INDs) of Ghent University Hospital. The ED staff did not understand why the CEO had communicated a message about the low occupancy rate of the beds in the hospital, because he had been confronted for some years with the phenomenon of access blocking in the ED. Furthermore, the ED staff had evidence of the fact that the access of patients from the ED to the INDs was being blocked even though there were free beds in these nursing departments. As a consequence, the ED regularly became overcrowded, which led to an unacceptable workload for the ED staff.

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