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Steven Van Belleghem

Adjunct Professor of Marketing

Passionate about the future of customer experience.

Steven Van Belleghem believes winning the hearts and business of customers involves a combination of common sense, new technologies, empathy, long-term thinking and social responsibility.

He has authored five international bestsellers, including The Conversation Manager, When Digital Becomes Human, Customers the Day after Tomorrow, and The Offer You Can’t Refuse. He has sold more than 150,000 books and his work has been translated into seven languages.

Steven is an international keynote speaker and has given more than 1,000 presentations in over 40 countries. His core expertise is the future of customer centricity.

He is the co-founder of inspiration agency Nexxworks and social media agency Snackbytes. As an investor he is involved in the fast-growing digital agency Intracto and AI scale-up Hello Customer. He is also on the board of directors of Plan International.

Who am I?

  • Adjunct Professor at Vlerick Business School
  • Guest speaker at London Business School (UK)
  • Master in Applied Economics at Ghent University

My expertise

Digital marketing

Conversation management

Market research

Social media

Word of mouth

Consumer trends

Brand activation