The Smart Supply Chain: AI and Gen AI in action

Explore the Future of the Smart Supply Chain with AI and Generative AI

Ann Vereecke

By Ann Vereecke

Professor of Operations Management

Ignace Decroix

By Ignace Decroix

Doctoral Researcher, Digital Transformation

Jeanne Svensky Ligte

Researcher, Operations & Supply Chain Management

28 August 2025

Artificial Intelligence is no longer a futuristic concept - it’s reshaping how supply chains operate today. From smarter planning and sourcing to faster deliveries and optimised returns, AI is transforming every link in the chain. This white paper demystifies AI and Generative AI, showing how they're revolutionising decision-making in design, logistics, risk management and many more areas across global supply networks.

Packed with real-world examples from industry leaders like Walmart, BMW, IKEA, and DHL, the paper reveals how AI boosts efficiency, reduces waste, and helps companies stay resilient in uncertain times. But with great power comes great responsibility - read about the ethical challenges, risks of AI hallucinations, and the urgent need for transparency and digital literacy.

Curious whether AI will take your job, or help you do it better?

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