Terms and conditions Management Programmes

Payment

All invoices billed by Vlerick Business School are payable by the due date mentioned on the invoice, save if otherwise agreed upon, or upon subscription if they are to be paid immediately (e.g. online payment). In case the outstanding amount is not paid by the date due, interest will be charged, according to the law, automatically, without declaration of default. In addition, the contracting party shall also pay a fixed administrative fee covering the costs caused by the late payment.

The contracting party acknowledges and agrees that this fee to be set at 10% of the total outstanding amount (exclusive of the interest) with a minimum fee of € 65. Costs incurred by unpaid bills or bouncing cheques and any other collecting charges are not included in the fixed fee and will be charged separately. Any dispute over an invoice must be notified in writing (by registered mail, fax with acknowledgement or e-mail with acknowledgement) to the secretariat of the training in question or, if not applicable, to the accounting department of Vlerick Business School within 15 working days after the receipt of the invoice. The procedures set out under this topic will apply to both professionals as consumers as contracting party.

Cancellations

In case the contracting party is compelled to cancel his registration, the following procedures must be adhered to:

  1. If the contracting party is to be considered a professional
    In case the programme, course, training or otherwise is set to start on a fixed date, the following procedure applies:
  • Cancellations must be notified to the secretariat of the training in question in writing (by letter, fax or e-mail).
  • For cancellations more than 90 days before the start of the training, no registration fee is due. 
  • For cancellations between 90 and 30 days before the start of the training, an administrative fee amounting to 25% of the registration will be charged. 
  • For cancellations between 29 and 14 days before the start of the training, an administrative fee amounting to 50% of the registration will be charged. 
  • For cancellations on the thirteenth day or less than thirteen days before the start of the training, the full registration fee is due. 
  • To eliminate any source of misunderstanding, the cancellation is only deemed valid after Vlerick Business School has duly notified the contracting party and stated its acceptance of the cancellation.

    Vlerick Business School always offers the contracting party an opportunity to arrange for an acceptable replacement of person, insofar this person meets the criteria (if any) for participation in the activities of the School. No cancellation fee is then indebted. Non-attendance or early departure during the course of the training will not be compensated. Exceptionally, Vlerick Business School may allow the contracting party, who cannot participate in the training for 1 or more days, to participate in the next edition of this training, i.e. provided an edition with the same content will be organised and subject to the payment of a fixed administrative fee of € 150 (excluding 21% VAT) per training day rescheduled at a later date.

    Vlerick Business School reserves the right to cancel the training up to 7 calendar days before the start of the training.
    Registration fees already paid will then be refunded to the contracting party within 14 calendar days after notification of the cancellation.

    These cancellation rules only apply to management programmes. For MBA & Masters programmes and customised programmes specific cancellation rules will be notified to the contracting party at registration or when signing the contract.

    In case the programme, course, training or otherwise has no fixed starting date and can therefore be accessed on a rolling basis (e.g. online programmes, courses, training or otherwise), the following procedure applies:

  • Cancellations must be notified to the secretariat of the training in question in writing (by letter, fax or e-mail).
  • Once the contracting party has received access to the platform or the (first part of the) content bites, the full registration fee will be due.
  • For cancellations before such access has been granted or released by Vlerick Business School, no cancellation fee will be due by the contracting party.
  • To eliminate any source of misunderstanding, the cancellation is only deemed valid after Vlerick Business School has duly notified the contracting party and stated its acceptance of the cancellation.
    Registration fees already paid will then be refunded to the contracting party within 14 calendar days after notification of the cancellation.

    Vlerick Business School always offers the contracting party an opportunity to arrange for an acceptable replacement of person, insofar this person meets the criteria (if any) for participation in the activities of the School. No cancellation fee is then indebted.

    These cancellation rules apply to all programmes, courses, trainings or otherwise that have no fixed starting date and are therefore accessible on a rolling basis.
  1. If the contracting party is to be considered a consumer

    All cancellations must be notified to the secretariat of the training in question in writing (by letter, fax or e-mail).

    If the contract with regard to a specific programme, course, training or otherwise is to be regarded a distance contract (e.g. concluded online through the website), consumers have the right to withdraw from the contract within 14 days without giving any reason whatsoever. This applies to both programmes, courses, trainings or otherwise starting on a fixed date, as on a rolling basis.

    This withdrawal period will expire after 14 days as of the day (i) on which the consumer acquires physical possession of (the last item of the series of) the goods, in case of a sales contract, or (ii) of conclusion of the contract, in case the contract entails the provision of services (including digital content not supplied on a tangible medium). To meet the withdrawal deadline, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

    To exercise the right of withdrawal, the consumer shall inform Vlerick Business School (through the secretariat of the training in question) about the decision to withdraw from the contract by an unequivocal statement (by letter, fax or e-mail). 

    Upon legitimate use of the right of withdrawal, Vlerick Business School shall reimburse all payments received, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days as from the day on which Vlerick Business School is informed about the decision to withdraw from the contract. Vlerick Business School will carry out such reimbursement using the same means of payment as the consumer used for the initial transaction, unless the consumer expressly agrees otherwise. In any event, no fee shall be incurred as a result of such reimbursement.

    If the consumer has received any goods in connection with the concluded contract with Vlerick Business School, the consumer shall send back the goods or hand them over to Vlerick Business School without undue delay and in any event not later than 14 days as from the day on which the withdrawal is communicated to Vlerick Business School. The consumer will have to bear the direct costs of returning the goods.
    The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

    In case of a contract for the provision of services (including digital content supplied on a non-tangible medium), the consumer shall pay Vlerick Business School an amount which is in proportion to what already has been provided until withdrawal is communicated to Vlerick Business School, in comparison with the full coverage of the contract, if the consumer has requested to begin the performance of the services or the supply of the digital content during the withdrawal period.

    The consumer will no longer be entitled to withdraw from a contract to provide services (or to supply digital content), after the services have been fully performed or the consumer has been granted access to the digital content (or the digital content has been released), if the consumer has given his/her express consent to begin the performance, supply or release during the withdrawal period and he/she has acknowledged that he/she will lose the right of withdrawal once the services have been fully performed or the consumer has been granted access digital content (or the digital content has been released).

    Once the withdrawal period has expired, the standard general terms and conditions on cancellations (i.e. those applicable on professionals) apply.

Force Majeure

Force majeure is understood to be any failure in carrying out the agreement which cannot be imputed either to Vlerick Business School or the contracting party, and which causes the affected party’s fulfilment of this agreement to be either impossible, or an unreasonable requirement. In case of force majeure neither party to the agreement will be held liable to fulfil the terms of the agreement or to pay compensation. Force majeure includes (but is not limited to): strikes, lockouts, industrial disputes, serious transport disruptions including breakdowns and fuel shortages, lack of telecommunication facilities, actions or inactions of public authorities, acts of violence or war, acts of terrorism, natural disasters, health epidemics and quarantines, etc. However, illness of the contracting party is expressly ruled out as a reason for claiming force majeure.

Complaints & Governing Law & Competent Courts

Any complaints about a management programme are treated confidentially and need to be notified in writing to Vlerick Business School at the latest within 40 calendar days after the end of the training. The School sends the contracting party within 14 calendar days after receipt of the complaint a written confirmation of receipt and ensures that the complaint is dealt with within 4 weeks after the date of the confirmation of receipt. A one-time extension of this period with maximum 4 weeks is possible. In the latter case, the contracting party shall be informed hereof in writing.

The aim is to settle complaints amicably. This also includes the possibility to bring the complaint to an independent expert for advice or mediation. If a complaint cannot be settled amicably, there is a dispute that will be submitted to the competent court.

Belgian law is exclusively applicable to these general terms and conditions and to the agreement. The parties expressly acknowledge and agree that the competent courts of Ghent have sole jurisdiction over any disputes arising from either this agreement or these terms and conditions.

 

Last modification: 05/07/2017

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