Here you find the most frequently asked questions (FAQ) about signing in and getting access to Vlerick applications. If you're still stuck trying to sign in to one of our applications or you have questions about your MyVlerick account, please contact the Vlerick Service Desk via
To activate the MyVlerick account, please follow these steps:
A username is always an email address.
You can find this email address in the 'MyVlerick account' activation mail
These rules can help:
If you still can't remember your username, contact our Service Desk.
If you participated in a Vlerick programme since 2009 and you got access to a learning platform or other applications, you have likely been given a MyVlerick account.
This is what you need to know:
Still unsure? Contact our Service Desk for help.
Go to Vlerick | Reset password and enter the email address of your MyVlerick account.
Solution: end the current browser session and try again in a new private (or Incognito) browser session.
How do you start a private browser session?
Everybody has at least one 'profile' (also referred to as 'persona'). This is a digital identity associated with specific rules.
When accessing certain applications, you may be prompted to select a profile. You need to choose the appropriate profile for that application. In doubt, reach out to your contact person at Vlerick.
These rules can help:
If you selected the wrong profile, just close the current browser session, start a new browser session (incognito / private session helps) and continue in the new browser session to select the correct 'profile’.
Example: you selected the 'Participant' profile, but you had to select 'Alumnus’ or vice versa.'
Navigate to https://my.vlerick.com and sign in with your MyVlerick account and password.
Under 'My apps' you find the links to your Vlerick applications.
At Vlerick Business School, we value your data protection. To strengthen digital security and better protect your account and sensitive information, two-step authentication will be activated as from the week of 13 January 2025.
This additional layer of protection significantly reduces the risk of unauthorised access to your account. No action is required until you see a prompt asking you to activate 2-step authentication. We also refer to 2-step authentication as Multi-Factor Authentication (MFA).
We advise you to install the Authenticator app on 2 devices to ensure you have a backup if your main device is not available.
Install the Trustbuilder Authenticator app on your mobile device and follow these steps (it only takes about 2 minutes).
Apple: https://apps.apple.com/fr/app/trustbuilder-authenticator-6/id1398273229?l=en-GB
Android: https://play.google.com/store/apps/details?id=com.inwebo.near.prod&hl=en-US
installation guide: https://dam.vlerick.com/m/fb57a786e8442d3/original/authenticator-MFA-Trust-Builder.pdf
Yes! You can install the app and activate it with your mobile Authenticator app.
See “How to active MFA on a second device”
• Install the authenticator 6 app on your second device.
• Open this app and click on “I agree” and [VALIDATE].
• Open the app on your first device and go to “My Devices” , enter PIN.
• Click on [+ Add a device].
• Enter PIN again.
• This creates an Activation Code.
• On your second device enter that code in your app.
• Enter with the SAME PIN Code as your first device app.
installation guide: https://dam.vlerick.com/m/fb57a786e8442d3/original/authenticator-MFA-Trust-Builder.pdf
Solution: Try using another mobile device, such as a tablet or a private mobile phone, to install the Authenticator app.
If you have installed the Authenticator app on another device, use that one to sign in. If not, you won’t be able to access your MyVlerick account until you have your device
Contact our Service Desk to link your account to a new device and disconnect the old one.
First install the Authenticator app on your new device, using your old device. Then you can remove your old device from the Authenticator app.
Follow the instructions of “How to active MFA on a second device”
When finished, you can remove the app from your old device.
• On your new device, go to the authenticator app, go to “My Devices”, enter PIN
• Click on the Trash Bin next to your “Old Device name”
• Confirm to delete: click on [VALIDATE]
Go to this online form. Or call + 32 9 210 9724 to ask for a new RESET Code.
Attention: the reset code is only valid for 30 minutes!
On your app, go to 👤 My Account, 🔑Change your PIN.
Enter your current PIN code, enter new PIN Code and confirm.
On your app, click on the first button, “Vlerick Production – Authorize a connection”.
You might check your notification settings of the individual app on your mobile device.
No, not yet.
You only need to authenticate via the Authenticator app when starting a new session in your browser. This happens regularly, such as when you log in after closing your browser or after a period of inactivity.
Start Screen.
There are 4 options (buttons) available on your start screen.
1. Vlerick Production (Authorize a connection)
(If you are waiting to get authorized but the app does not respond to this request, you can try to click on this to initiate the sync)
2. Generate an OTP (This option is not in use)
3. My Devices (Pin Code needed)
(The list of all your devices that can be used to get authorized)
Options are: Add or remove a device, rename each device, or lock them)
4. My Account
Menu (☰ Hamburger Sign)
Under this menu you have more options:
On the bottom you will see the following text:
your emailaddress (loginaccount) @ Vlerick Production
Authenticator 6 on YOURDEVICE
@2024 inWebo