Digital Transformation: Change leadership & Customer Centricity keynote

Category: Alumni Events

AG Insurance going digital for increased consumer engagement: Get inspiration on how digital transformation can help your company realise a long tail strategy, selling more of the less popular products and reaching more of the hard to reach consumers.

As the #1 player in the Life insurance market and #2 in Non-Life, AG Insurance is the clear market leader in the Belgian insurance market. Products are tailored to the needs of individuals and companies through distinct market segments that include: Life Retail and SME, Employee Benefits & Health Care and Non-Life with 3 million customers in Belgium.

Mr. Bart De Smet, CEO of Ageas and member of the Board of Directors, has led Ageas (formerly the Insurance Division of Fortis) successfully through the turmoil after the 2008 financial crisis and over the last few years has taken its transformation to a whole new level by leveraging digital technologies to engage with the end consumers while strengthening its channel partners. 
 De Smet

Mr Bart De Smet will share his experience, elaborate on the strategy of Ageas and present his vision on the future of the insurance sector and Ageas' strategy.

Learn how Brussels Airport is reshaping its business and organization, to accelerate its digital transformation leading to further enhanced customer experience in the ‘Airport of the Future'. Arnaud Feist: “Brussels Airport leveraging data-driven opportunities for optimal passenger experience within the airport ecosystem”

 Arnaud Feist


Learn how Brussels Airport, the main airport in Belgium, with more than 25mil passengers in 2018, is reshaping its organisation and building the ‘Airport of the Future’ and taking the lead in digital innovation from Mr. Arnaud Feist - Chief Executive Officer of Brussels Airport Company since 2010.

A panel of Experts with Didier Ongena (General Manager Microsoft BeLux), Öztürk Taspinar (Lead Digital Accenture BeLux) and Jeroen Lemaire (Founder and CEO of In The Pocket) will build on the testimonial of Bart De Smet and Arnaud Feist and discuss how other industries can implement a similar digital strategy. The panel will bring insights on how leaders can kickstart digital transformation and manage the change process successfully. Prof. Stijn Viaene (Lead Digital Vlerick Business School) and Sandra Vandorpe (Strategy Talent And Organization Lead Accenture BeLux) will moderate the debate.

 ongena small taspinar small   Lemaire viaenne small  vandorpe small 

The discussion will be followed by a networking reception where you can reach out to experts from the event partners showcasing their technologies and solutions.

The programme:

5:30 pm       Standing buffet
7:00 pm       Keynotes & panel debate
Afterwards    Network drink


Networking with digital experience bars by our event partners:

event sponsors 


This event is made possible by our partners: