Joachim Van den Bergh


Joachim Van den Bergh holds a master degree in Commercial Engineering option Strategic Management (University of Antwerp). Since September 2006, he works as a senior research associate at Vlerick Business School in the Technology & Operations Management Area. His main research and teaching interests are focused on digital transformation and innovation, smart cities, eGovernment, and business process management. In short: customer and citizen value creation through people, processes and technology. Joachim has been managing the Centre for Excellence in Business Transformation and currently develops Vlerick’s strategic focus area, Digital Transformation. He is in charge of Vlerick’s smart city research programme.


Job Title : Senior Researcher

Management Domain
Digital Transformation

Expert in
Business Process Management
ICT Management
Business-IT Alignment
Process innovation
Set-up of a Process Support Organisation
Digital Transformation
Digital Innovation
Smart Cities


Articles in refereed journals with impact

  • Danneels L. Viaene S. Van den Bergh J.  forthcoming. Open data platforms: discussing alternative knowledge epistemologies. Government Information Quarterly,

  • Van Looy A. Van den Bergh J.  2017. The Effect of Organization Size and Sector on Adopting Business Process Management. Business & Information Systems Engineering, (July)

Articles in other (un)refereed journals

  • Van den Bergh J. Viaene S.  2016. Unveiling smart city implementation challenges: The case of Ghent Authors. Information Polity: The International Journal of Government & Democracy in the Information Age, 21(1): 5-19.

  • Van den Bergh J. Viaene S.  2015. Uitdagingen voor de 'slimme stad'. Van ambitie naar realiteit. Vlaams Tijdschrift voor Overheidsmanagement, 2

  • Isik Ö. Mertens W. Van den Bergh J.  2013. Practices of Knowledge Intensive Process Management: Quantitative Insights. Business Process Management Journal, 19(3): 515-534.

  • Van den Bergh J. Thijs S. Isik Ö. Viaene S.  2012. The world is not enough: customer centricity and processes. BPtrends, (June)

  • Willems J. Van den Bergh J. Deschoolmeester D.  2012. Analyzing employee agreement on maturity assessment tools. Knowledge and Process Management, 19(3): 142-147.

  • Van den Bergh J. Viaene S.  2012. Promises from SOA: Reengineering a procurement process at Belgacom Mobile - a case study. International Journal of Business Process Integration and Management, 18(5): 815-828.

  • Van den Bergh J. Viaene S. Mertens W. Isik Ö.  2011. Over groeipaden en groeipijnen. Business Process Magazine, 17(4)

  • Valadares de Oliveira M. McCormack K. Ladeira M. Trkman P. Van den Bergh J.  2011. Supply chain process collaboration and internet utilization: an international perspective of business to business relationships. Economic and Business Review, 13(4)

  • Van den Bergh J. Deschoolmeester D.  2010. Ethical Decision Making in ICT: Discussing the Impact of an Ethical Code of Conduct. Communications of the IBIMA, 2010

  • McCormack K. Willems J. Van den Bergh J. Deschoolmeester D. Willaert P. Stemberger M. Skrinjar R. Trkman P. Ladeira M.B. Valadares de Oliveira M. Vuksic V. Vlahovic N.  2009. A global investigation of key turning points in business process maturity. Business Process Management Journal, 15(5): 792-815.

  • Willems J. Van den Bergh J. Schröder-Pander F. Deschoolmeester D.  2008. Exploratory data analysis on the relation between Business Process Orientation and Organizational Change. Uporabna Informatika, (Dec): 201-209.

Book Chapters

  • Viaene S. Van den Bergh J.  2018. Fast Fish Eat Slow Fish: Business Transformation at Autogrill. In: vom Brocke J. Mendling J. Eds. Business Process Management Cases - Digital Innovation and Business Transformation in Practice (pp. 149-166). Springer.

  • Danneels L. Viaene S. Van den Bergh J.  2017. Governance of open government data ecosystems. In: Hilb M. Ed. Governance of Digitalization: The Role of Boards of Directors and Top Management Teams in Digital Value Creation (pp. 91-98). Haupt Verlag.

  • Willems J. Van den Bergh J. Viaene S.  2016. Smart city projects and citizen participation: The case of London. In: AndeBner R. Greiling D. Vogel R. Ed. Public sector in management in a globalized world (NPO Management) (pp. 249-266). Springer.

  • Van den Bergh J. Viaene S.  2010. Belgacom Mobile: IT-enabled process innovation in turbulent industries. In: Silberzahn P. Van Dyck W. The balancing act of innovation (pp. 95-114).

  • Van den Bergh J. Willaert P. Willems J. Deschoolmeester D.  2007. BPO at a Belgian energy distributor. In: Ed. Business process maturity: theory and application (pp. 237-250).


Conference Proceedings

  • Van den Bergh J. Danneels L. Viaene S.  2017. Raising the bar for smart city ecosystems. (pp. 22-27).

  • Bontinck G. Isik Ö. Viaene S. Van den Bergh J.  2016. Unlocking the Potential of the Process Perspective in Business Transformation. (pp. 161-176). Rio de Janeiro:

  • Geebels M. Van den Bergh J. Helsen E. Viaene S.  2015. Fast fish eat slow fish, business transformation at Autogrill. In: Ed. Proceedings of the Industry Track at the 13th International Conference on Business Process Management 2015 (pp. 1-14).

  • Van den Bergh J. Viaene S.  2015. Key Challenges for the Smart City: Turning Ambition into Reality. In: Ed. Proceedings of the 48th Hawaii International Conference on System Sciences (HICSS 2015) (pp. 2385-2394). Kauai, Hawaii:

  • Van den Bergh J. Viaene S.  2013. Process innovation: redesigning an enterprise backbone system. (pp. 1-17).

  • Isik Ö. Van den Bergh J. Mertens W.  2012. Knowledge intensive business processes: an exploratory study. Grand Wailea, Maui:

  • Van den Bergh J. Viaene S.  2012. The growth path towards the process-oriented organization. Istanbul:

  • Willems J. Van den Bergh J. Deschoolmeester D.  2011. Analyzing Employee Agreement on Maturity Assessment Tools. Tallinn:

  • Mertens W. Van den Bergh J. Viaene S. Schröder-Pander F.  2011. How BPM Impacts Jobs: an Exploratory Field Study. Kauai:

  • Willems J. Van den Bergh J. Willaert P. Deschoolmeester D.  2009. Empirical case study research on the dynamics of intra- and interorganizational process collaboration. Dubai:

  • Willems J. Willaert P. Van den Bergh J.  2008. Defining an organizational performance construct for validating business process orientation. Niagara Falls, Ontario:

  • Van den Bergh J. Willaert P. Willems J. Deschoolmeester D.  2008. People aspects of Business Process Management: Determinants of Process-Oriented Behaviour. Niagara Falls, Ontario:

  • Willaert P. Van den Bergh J. Willems J. Deschoolmeester D.  2007. The process-oriented organisation: a holistic view. Developing a framework for business process orientation maturity. Brisbane:

Research reports

Vlerick cases

  • Van den Bergh J. Viaene S.  2017. From the Beer Garage to the Europe Zone HQ - Digital Innovation at AB Inbev. The Case Centre Case Study. Reference no. 317-0063-1 (C) + 317-0063-8 (TN).

  • Geebels M. Van den Bergh J. Viaene S.  2015. Fast Fish Eat Slow Fish: Business Transformation at Autogrill. ECCH Case Study. Reference no. 315-129-1 (C) + 315-129-8 (TN).

  • Viaene S. Van den Bergh J.  2012. Tailor-it: improving a fashion business (Part A). ECCH Case Study. Reference no. 612-036-1 (C).

  • Van den Bergh J. Mertens W.  2012. Communicating BPM role play. ECCH Case Study. Reference no. 612-045-1 (C) + 612-045-8 (TN).

Vlerick working papers